We want you to be 100% pleased with your Equinox Sleep System product. If for any reason you are not, please call or email us and we will arrange for either a replacement or refund.
With our 30-Day Guarantee, you may return or exchange your Equinox Sleep System product for a replacement or full refund within 30 days of purchase, less shipping and handling. This policy does not cover deliberate or negligent misuse of the product.
With a Five-Year Guarantee, your comforter is unconditionally warranted for material and workmanship for five years. Deliberate or negligent misuse of the product is not covered under this warranty. Normal wear and tear is not covered under this warranty. In order for the warranty to stay enforced, the manufacturer requires that the warranty card provided be returned to the manufacturer within 30 days of purchase.
Equinox Sleep Systems holds a firm commitment to protect the privacy of our visitors and using this information responsibly. Several forms on our site require users to enter personal information (e.g., name, phone, email address). We use customer contact information from these forms to send the customer information about our company or to contact customers when necessary. However, we NEVER sell, rent or otherwise share your personally identifiable information with any third parties.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.